Technical Service Account Manager – Christeyns Technologies Ireland Ltd

Company: Christeyns Technologies Ireland Ltd

Location: Field based role, North Leinster region

Salary and benefits: Competitive salary + Benefits + Company car

Start date: ASAP

The Role

The opportunity has arisen for a knowledgeable, enthusiastic and highly motivated Technical Service Account Manager to join our Commercial Laundry division to manage, develop and enhance customer relationships. You will be expected to promote the services Christeyns offers, and the professional image of the Company.

The successful candidate will possess excellent communications skills, be extremely customer focussed and be a strong team player.

They will provide a high-quality service to both existing and future customers, and by way of technical expertise, assist colleagues in monitoring retaining and expand business with both new and existing customers.

The role is split into 3 key areas:

Regular service visits

  • Build good relationships at all levels.
  • Service/repair Christeyns equipment.
  • Monitor/measure customer process.
  • Routine quality checks.
  • Water/energy management.
  • Pre/post service customer meetings.
  • Verbal and written reports.
  • Working to agreed service level agreements.
  • Maintain equipment service schedule.
  • Planning/communication of service visits.
  • Adhere to agreed safe working procedures.

Advanced Technical Service

  • Continuous tunnel washer process design/installation.
  • Investigating issues e.g. quality concerns, costs.
  • Christeyns and customer process reviews.
  • Assist with other colleagues review meetings as required.
  • Washer extractor process design and installation.
  • Assist with the training of new colleagues.
  • Prepare and deliver customer training.

Account Management

  • Monitor/improve commercial performance and ensure that account overviews are kept updated.
  • Contract negotiations, prepare/review service level agreeements.
  • Prepare/chair customer review meetings.
  • Produce product pack projections/assist with preparation of new contract documentation.
  • Produce/maintain risk assessments.
  • Identify/install additional sales opportunities within account base.
  • Oversee stock control and delivery/uplift requirements.
  • Ensure that correct pricing is implemented at all times.
  • Produce monthly reports.

Essential Criteria

  • Able to work within the North Leinster region with the ability to travel throughout Ireland with overnight stays as required.
  • Experience in similar customer focussed roles.
  • Experience in the commercial Laundry industry, and/or knowledge of equipment and servicing requirements.
  • The ability to react quickly to resolve customer problems.
  • Able to demonstrate excellent written and verbal communication skills, and good IT literacy.
  • Self-motivated with excellent time management and prioritisation skills.
  • Ability to provide a pro-active customer service with a confident nature.
  • Willingness to develop and enhance knowledge with an enquiring and curious approach to learning.

Desirable Criteria

  • Whilst full product training will be provided, it would be beneficial to possess an Electrical/Mechanical engineering background.
  • A good working knowledge of Christeyns customers and their requirements.

About Christeyns Technologies Ireland Ltd

Christeyns stands for premium chemicals, reliable equipment and flexible, customised service. Our portfolio includes hygiene solutions for professional textile care, food processing & retail, the professional cleaning industry and the medical and life sciences sectors. We have grown from a family owned business into a big international player, rooted in our local communities to really understand your need and expectations.

Christeyns Technologies Ireland Ltd is a division of Christeyns and a leading supplier of integrated solutions for the industrial laundry market.

We are committed to being an employer of choice and offer a competitive remuneration and benefits package as well as interesting work, a rewarding and friendly environment, excellent office space, and a respect for the work-life balance of our people.

How to apply

If you feel you have the qualities and motivation to succeed in this exciting opportunity, please apply in writing with a CV and Cover letter enclosed to ukvacancies@christeyns.com.

If you wish to find out more about this role, please feel free to contact Jim Browne on jim.browne@christeyns.com or +353 87 967 4057.

The closing date for applications is Friday 29th May 2026.

We will be in touch with the outcome of applications after the closing date.